BC Game Customer Service and Help Line
BC Game Customer Support is always ready to assist you with any issue that might raise during your gameplay via its Customer Support service. The support team is available 24 hours a day, 7 days a week and can be contacted via email, pop-up chat on the BC Game app or website, as well as through social media. All means of communication are available for Pakistani players and all your requests can be proceeded directly in Pakistani language.
Filing request through the email is probably the most stable and guaranteed way of problem solving. All your requests can be proceeded through the following BC Game working emails: [email protected] and [email protected]. Usual time for resolving your request is 2-3 business days (weekend doesn’t count).
On-site Сhat
Live chat available in a pop-up window on the BC Game start page is the quickest option to receive help while staying available in a gameplay. In comparison to conducting email request or (and) texting to the social networks – live chat in a pop-up window will allow you to stay within the table casino game, crash game or streaming the sport match when filing a request to the BC Game Customer support.
FAQ
Is it possible to communicate in Pakistani?
Yes, you can text directly in Pakistani language, since even if a Support consultant doesn’t speak your native language – BC Game uses AI (Artificial intelligence) to translate your request and answer to it vice-versa. For that reason, hotline calls are not currently available so you as a client can communicate directly in the language you prefer.
Can I get a second account?
No, you cannot Players within the BC Game online casino are not allowed to make second accounts from the same IP address or (and) duplicate their account either. This will be considered as a suspicious activity according to the BC Game’s AML regulation and all the accounts from your IP-address will be frozen.
Is there a welcome bonus?
Yes, there is. With BC Game you can multiply your first four deposits on 300% up to 27 million PKR! All you need to do is to be a newcomer to the BC Game online casino.
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Social Networks
Despite direct hotline of the BC Game is currently in development process, instead you can use all the social networks, which will also allow you to get in touch with the BC Customer Support Team. Among the social networks, where you can find help to resolve your issue are as follows: